Given today it the release date of the new iPhone, I want to talk about something else at Apple the really caught my attention -- their automated customer care. Last week I had to call Apple to find out how to get the sales tax removed from a purchase given our 501(c)3 status. It was a complicated set of questions I needed to ask -- and yet the conversation was as smooth as talking to a live person. It struck me I was getting a sneak preview of something that is going to radically transform how we use technology on a daily basis -- FINALLY.
PlaceMatters has partnered with the National Charrette Institute on a number of occasions, providing trainings and giving panel presentations at conferences. One of our common themes is "High Touch, High Tech Charrettes." During the sessions we talk about the advantages of low tech and when it makes sense to bring in high tech. Below I have embedded a video that is a montage of clips filmed during a downtown revitalization Charrette in Wichita Kansas.
posted on Planetizen today....
Even when the circuitry is beyond us mere mortals, DIY comes to the rescue